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All over india under stress due to an unexpected increase in shipments and prolonged on-ground challenges. Hence, we expect slight delays in carrying out our operations. We are trying our best to clear off the backlogs and would request your humble co-operation once again.
All over india under stress due to an unexpected increase in shipments and prolonged on-ground challenges. Hence, we expect slight delays in carrying out our operations. We are trying our best to clear off the backlogs and would request your humble co-operation once again.

FAQs

My Account and My Order

How do I place an order?

Ordering here is easy. Kindly follow the below steps:

Step1 - Select your product.

Step 2 - Upgrade carry case if any (in case of laptop).

Step 3 - Upgrade warranty and add accessories as per requirement (in case of laptop/desktop).

Step 4 - View your final cart and check out.

Step 5 - Enter your mail address.

Step 6 - Enter your billing and shipping details.

Step 7 - Make payment!

If you need any assistance give us a call at +91 9499955440 between 10 AM to 6 PM- Monday to Saturday.You can also write to support@suncloud.in.

What is my account?

My account helps you to keep a track of all your transactions on Suncloud.in. You can

  1. Update  your personal details
  2. Track your order
  3. Receive regular updates on your order

How will the order be delivered to me?

We will deliver your shipment at your doorstep via  courier companies.

Do I get an order confirmation?

Yes, we send you the order confirmation via SMS or Email.

Do you take orders over the phone?

On receiving your call, we will arrange a call back from our sales team to help you place the order

Can I buy more than 1 quantity  of the same product?

Yes, you can. All you need to do is increase the quantity in the final cart page (Only if stock is available)

Can I add an item even after I have placed my order?

Sorry, we do not have that option. You can place another order for accessories.

Can I change my billing and shipping details after placing the order?

Change of any kind of personal detail is not possible after placing the order. For any further help kindly call our care team at +919884036440 between 10 AM to 6 PM- Monday to Saturday.You can also write to support@suncloud.in.

Payments

What payment methods can I use?

We accept payment through Cash deposit, Cheque, Credit Card (Visa and Master), Demand Draft and Online banking.

How do I pay using my credit card?

To pay using your credit card at checkout, you will need your card number, expiry date, three-digit CVV or CSC number (found on the backside of your card). After entering these details, you will be redirected to the bank's page for entering the online 3D Secure password.

How do I pay using my debit card?

We accept debit cards issued by almost all banks in India. We do not accept international debit cards. To pay using your debit card at checkout, you will need your card number, expiry date, three-digit CVV number. You will then be redirected to your bank's secure page for entering your online password (issued by your bank) to complete the payment.

Is there an EMI option?

Yes, We do have EMI option on select credit cards.

Are there any hidden charges?

There are no hidden charges. However, you will be charged interest as per the charges levied by the related bank.

Is it safe to use my debit/credit card for online purchase?

Your online transaction is completely secure. All credit card and debit card payments are processed through secure and trusted payment gateways. Banks in India now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.

What should I do if my payment fails?

Kindly contact our care team at  +919884036440 between 10 AM to 6 PM- Monday to Saturday.You can also write to support@suncloud.in.

 

Shipping and Tracking 

How long will it take for my order to arrive?

We will take 3-4 working days for laptop orders and 7–8 working days for desktop orders post payment realization for the order to be delivered at your doorstep. 

Are there any shipping charges?

There are no shipping charges. Price mentioned in the cart is all inclusive. 

Can I expect delivery on all days of the week?

You will get your consignment between Monday to Saturday.

Do you ship internationally?

Currently we ship only in India.

I have yet not received my order!

Kindly contact our care team at  +91 9499955440 between 10 AM to 6 PM- Monday to Saturday or write to us at support@suncloud.in

when are returns are possible ?

 

There are certain scenarios where it is difficult for us to support returns

- Return request is made outside the specified time frame

- Product is damaged because of use or Product is not in the same condition as you received it

- Specific categories like innerwear, lingerie, socks and clothing freebies

- Defective products which are covered under the manufacturer's warranty

- Any consumable item which has been used or installed

- Products with tampered or missing serial numbers

- Items that are returned without original packaging, freebies or accessories