Return Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at estore@onezeros.in. or
To submit return requests Click the new customer My accounts URL If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at estore@onezeros.in.
General Return Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on onezeros.in
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned/refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),custom products (such as special orders or Personalised items),ready to eat food items expiry date within 3 days from date of manufacture date (such us milk based products and snacks) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellation
You can cancel the order anytime before it gets dispatched. Once you request for cancellation of your order, it will take 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. We will refund the entire amount within 7-10 working days.
Return Policy Associated with Categories
| Category | Return Policy |
|
Mobile Phone Accessories (Tab and Mobile Phone Cases, Screen Protectors, Camera Lens Guards) |
3 Days Replacement only This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different/wrong/unfit item delivered to you. Non-Returnable: Screen guards, screen protectors, tempered glasses and Camera Lens Guards However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. |
|
Software |
Non Returnable This item is non-returnable due to consumable (software keys/code) nature of the product However, in the unlikely evet of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable |
|
Speakers & Home Theaters, Headphones |
3 Days Replacement only This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. |
|
Underwear & Socks (All type of Men & Women innerwear, Men's Vests, Women's Lingerie, Swimwear, Socks & hosiery) |
Non Returnable This item is non-returnable. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. |
| Luggage & Bags | This item is eligible for return within 3 days of delivery. You can avail replacement, in an unlikely event of damaged, defective or different item delivered to you. You can also return the product for a full refund. |
| Grocery & Gourmet |
Non Returnable This item is non-returnable due to consumable nature of the product. |
| Shipping Supplies, Moving & Shipping Boxes, Packing Materials, Packing Tape |
Non Returnable This item is non-returnable due to consumable nature of the product. |
| Toner & Inkjet Cartridges |
Non Returnable This item is non-returnable due to consumable nature of the product. |
| Fruit & Vegetables |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product delivered, you may return the Product on door-step delivery (Limited pin code only available for this services) |
| Dairy, Bakery and Snacks |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product |
| Staples (Atta, Flours & Sooji, Dals & Pulses, Rice & Rice Products, Edible Oils, Masalas & Spices, Salt, Sugar & Jaggery, Soya Products, Wheat & Other Grains, Dry Fruits & Nuts) |
Non-Returnable Products under this category are non-returnable due to consumable nature of the Products. However, in an unlikely event of you having concerns with the quality, freshness, physical condition of the Product |
| Personal Care (Hair Care, Oral Care, Skin Care, Bath, and hand Body Wash and bathing Accessories, Feminine Hygiene, Men’s Grooming, Cosmetics and Beauty Products, Deodorant, and fragrances, Health and wellness, Grooming Tools and Accessories) |
Non-Returnable Products under this category are non-returnable due to hygiene/ personal care/wellness, and consumable nature of the Product. |
| Electronics and Computer Accessories (Power Adapters & Chargers, Power Strips & Surge Suppressors, Cables and . . .) |
3 Days Replacement only This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with brand outer box, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up. Non-Returnable: Remote Controls, |
| Fruits & Vegetables | Refer |