We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at estore@onezeros.in. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at estore@onezeros.in.
General Return Policy
- Products are returnable within the applicable return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on onezeros.in
- Products may not be eligible for return in some cases, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.
- Products marked as "non-returnable" on the product detail page cannot be returned/refunded.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants),custom products (such as special orders or personalised items),ready to eat food items expiry date within 7 days from date of manufacture date (such us milk based products and snacks) and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Cancellation
You can cancel the order anytime before it gets dispatched. Once you request for cancellation of your order, it will take 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. We will refund the entire amount within 7-10 working days.
Return Policy Associated with Categories
| Category |
Return Policy |
|
Tab and Mobile Accessories (Tab and Mobile phone back Case Cover and Screen Protectors) |
3 Days Replacement only This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different/wrong/unfit item delivered to you. |