பணத்தைத் திரும்பப் பெறும் கொள்கை

Last updated: 12 October 2026

At Onezeros, we strive to deliver quality products and a reliable shopping experience. This Return and Refund Policy applies to purchases made through https://onezeros.in and covers women's nightwear, mobile accessories, and other products sold on our website.

1. Return Eligibility – 7 Days

Onezeros accepts return requests only for products that are:

• Damaged during delivery.

• Defective or not functioning as intended.

• Incorrect products received, including a different product from the one ordered.

• Materially different from the product description or specifications provided on our website.

Customers must contact us within 7 calendar days of delivery to report the issue. Requests will be reviewed based on the circumstances and applicable consumer protection laws.

2. Women's Nightwear and Clothing

Please check the size chart, measurements, fabric details, and product images before placing your order.

Returns for a change of mind, size preference, colour preference, or incorrect size selection are not accepted under our standard return policy.

If a nighty or other clothing item arrives damaged, defective, incorrect, or materially different from its description, please contact us within 7 days of delivery.

Where reasonably possible, keep the product unused and unwashed, with its original tags and packaging, while we review your request. These conditions will not be used to deny a valid claim where applicable law provides otherwise.

3. Mobile Accessories

Please check the supported device model, compatibility information, and product specifications before ordering.

Returns due solely to a change of mind, a change in preference, or selection of an incompatible device model are not accepted under our standard return policy.

If you receive a damaged, defective, incorrect, or materially misdescribed mobile accessory, contact us within 7 days of delivery.

For products requiring installation or activation, please provide photographs or a video demonstrating the issue where reasonably possible. Keep the original packaging and included accessories until your request is resolved.

4. How to Request a Return

To report an eligible return or refund request:

1. Visit your Onezeros Customer Account.

2. Log in using your registered email address or mobile number.

3. Select your order and follow the available return request instructions.

4. Provide your order number, product name, and reason for the return.

5. Attach clear photographs or videos showing the issue, where applicable.

6. Wait for our response and return instructions before shipping the item back.

Return Request Window: Eligible return requests must be submitted within 7 calendar days of delivery.

Please do not send products to an address without receiving return instructions.

Customer Account: https://account.onezeros.in

5. Return Shipping Charges

For verified damaged, defective, incorrect, or materially misdescribed products, Onezeros will arrange or reimburse reasonable return shipping costs as applicable.

Customers will not be charged return shipping for a verified seller-responsible issue where the seller is required to bear that cost.

6. Refunds and Replacements

After reviewing your request, Onezeros may arrange an appropriate remedy, such as:

• A replacement product, subject to availability and applicable law.

• A refund to the original payment method or another lawful, mutually agreed method.

• Another appropriate resolution as required by applicable law.

Approved refunds will be initiated within a reasonable period after the resolution is confirmed. The time required for the refund to appear in your account may depend on your bank, payment provider, or payment method.

If a replacement is unavailable, we will communicate the available resolution.

7. Inspection and Resolution

We may request additional information or inspect a returned product to verify the reported issue. We will communicate the outcome to the customer.

A return request will not be rejected solely because the original packaging or tags are unavailable if applicable law requires a remedy.

8. Exceptions and Consumer Rights

This policy does not exclude or restrict any rights or remedies available to customers under applicable Indian consumer protection laws.

Nothing in this policy prevents customers from seeking an appropriate remedy for defective, deficient, incorrect, spurious, or materially misdescribed products where required by law.

9. Contact Onezeros

For return and refund assistance, please contact us through the customer support email address or phone number published on our website.

Store: Onezeros
Website: https://onezeros.in

We recommend including your order number in all return-related communications so we can assist you efficiently.