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Order Cancellation Policy

At Onezeros, we aim to provide a smooth and convenient shopping experience.

  1. Cancellation Before Fulfilment: Customers can request cancellation of their orders at any time before the order is fulfilled or dispatched.

  2. After Fulfilment: Once an order has been fulfilled and dispatched, cancellation requests cannot normally be accepted.

  3. How to Cancel: Customers can contact our customer support team with their order number and cancellation request.

  4. Refund for Cancelled Orders: If payment has already been received, eligible cancellations will be refunded to the original payment method or through the applicable refund process.

  5. Refund Processing: Approved refunds will be processed within the applicable payment provider's processing timelines.

  6. Damaged or Incorrect Products: Cancellation restrictions do not affect customers' applicable rights regarding damaged, defective or incorrect products under our Return and Refund Policy.

For cancellation assistance, please contact Onezeros Customer Support through our website.

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